The Helix is an immersive environment designed to help Booz Allen customers and partners harness the power of emerging technologies to solve their hardest challenges.

Highlights

  • Oversaw and led end-to-end development and management of prominent new Helix activation projects by managing diverse workstreams with vendors, collaborating with 50+ subject matter experts across multiple teams, enhancing multiple partnership contacts, and presenting briefings to senior leaders across many sectors.

  • Established reputation as a go-to UX/UI SME through leading a high-profile Customer Experience tour which delivered quantified client revenue, designing new activations and the opening of The Helix, and leveraging UX/UI best practices such as user research, UI design principles, user testing, and implementation.

  • Recognized as a Rising Star TeXie Award Winner who spreads awareness and knowledge of tech and capabilities, drives tech adoption for our clients, and inspires others to learn and grow.

Product Manager

Spearheading and implementing product management best practices, such as retros, product roadmaps, customer and market research combined with customer needs and larger business objectives to ensure successful delivery of new activations and customer services.

XRD Helix

Through XRD Helix guests embarks upon an interactive training scenario that explores Booz Allen’s Accelerated Readiness solutions, thought leadership, and immersive demonstrations. I led and managed this experience which is the largest demonstration within The Helix since it contains multiple activations, includes three sectors of Booz Allen and several partnerships, and encompasses more than 50 subject matter experts to develop.

Customer Experience Strategist

In order to to enhance the guest experience at The Helix, I continuously measure customer data, through persona development, survey and research, and apply design thinking principles and techniques, such as prototyping and testing, to simplify the complexity of the problem space into rich insights. I synthesize customer data through journey maps, customer ecosystem diagrams, and service blueprints in order to address pain points and enhance bright spots.

“…We’ve come to recognize that if you want to swim in the deep end, you’ve got to do things like this. We are trying to steer a big ship in a different direction.  [These designs] are an important step in our evolution as a future forward company.”

- Remarks from an Executive Vice President about my designs.